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Help when you need it

During and after a disaster, we help make sure our members get the support and resources they need.

What we will do

Humana Healthy Horizons® in Louisiana will:

  • Cover services at out-of-network hospitals and other medical facilities
  • Give members the same cost sharing they would get at an in-network doctor
  • Make replacing lost prescriptions easier by removing refill limits
  • Share information about the disaster and what we’re doing on the specific state’s News and Alerts page
  • Stop the need for primary care physician referrals

Timeline for support

We will work with you to make sure you are covered during the duration of the emergency or disaster, and offer this support until:

  • The president, governor, or secretary of Health and Human Services has declared that the disaster or public health emergency has ended
  • 30 days have gone by since the disaster or emergency was declared, and no end date was given

Plan ahead

Be prepared, in case you are in a disaster or emergency situation, such as by:

Get a free phone and talk/text time

Through the federal Lifeline program, Medicaid recipients can qualify to get a:

  • Free phone
  • Set number of free minutes each month
  • Set amount of data to use each month

Learn more about this available benefit, PDF

Resources

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Documents & forms

Find the documents and forms you need, including your Member Handbook.