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Behavioral health coverage

When you or your family members need a place to turn for mental health and/or substance use issues, our behavioral health services can help. As your healthcare partner, we want to make sure you get the care you need to be healthy, so you can focus on the days ahead.

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988 Suicide and Crisis Line

If you’re in crisis, you can connect to suicide prevention and mental health crisis counselors by calling 988. The 988 Suicide and Crisis Lifeline is a national network of more than 200 crisis centers that helps thousands of people overcome crisis situations every day. Services are available for everyone, including youth.

Behavioral health

From time to time, you may need to speak to a therapist or counselor if you:

  • Always feel sad
  • Do not feel like eating
  • Do not want to do the things that you used to enjoy
  • Feel helpless and worried during the coronavirus (COVID-19) pandemic
  • Feel worthless
  • Have parenting concerns
  • Have substance abuse (e.g., alcohol and/or drugs) problems
  • Have trouble in your marriage
  • Have trouble sleeping

As a Humana Healthy Horizons® in Florida member you can:

  • Access many different types of behavioral health services that can help with issues you may face
  • Call a behavioral health provider for an appointment

Check out this list of 10 tips for emotional wellness, PDF opens in new window from the West Central Florida Mental Wellness Coalition.

Behavioral health services providers

Whether you are coping with everyday stress, relationship challenges, a child’s health needs, a substance use disorder, or mental health issue, you can access:

  • Behavioral health services
  • Care that may make a measurable difference in your life
  • Providers who focus on core principles of treatment and recovery

You can get behavioral health services from Access Behavioral Health or Carelon Behavioral Health depending on where in Florida you live:

Access Behavioral Health

For our members in Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Okaloosa, Santa Rosa, Taylor, Walton, and Washington counties

Carelon Behavioral Health

For our members in all counties except Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Okaloosa, Santa Rosa, Taylor, Walton, and Washington counties

On March 1, 2023, Beacon Health Solutions changed its name to Carelon Behavioral Health. This change does not affect your benefits or appointments you have. To access services:

Virtual services are available.

If you are thinking about hurting yourself or someone else:

  • Call 911
  • Call 988
  • Go the nearest emergency room or crisis stabilization center, even if out of our service area

If you get emergency care outside of our service area, we will make plans to transfer you to a hospital or provider in our plan’s network once you are stable.

Once you are in a safe place:

  • Call your primary care provider (PCP) if you can
  • Follow up with your PCP within 24-48 hours

Need a mobile phone?

We can help you get a free mobile phone. Learn how: SafeLink Mobile Phone Flyer (English and Spanish), PDF opens in new window

Looking for help?

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If you have questions, find the number you need to get help and support.

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Documents & forms

Find the documents and forms you need to manage your Humana Florida Medicaid plan, including your Member Handbook.