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When you or your family members need a place to turn for mental health and/or substance use issues, our behavioral health services can help. As your healthcare partner, we want to make sure you get the care you need to be healthy, so you can focus on the days ahead.
If you’re in crisis, you can connect to suicide prevention and mental health crisis counselors by calling 988. The 988 Suicide and Crisis Lifeline is a national network of more than 200 crisis centers that helps thousands of people overcome crisis situations every day. Services are available for everyone, including youth.
From time to time, you may need to speak to a therapist or counselor if you:
As a Humana Healthy Horizons® in Florida member you can:
Check out this list of
Whether you are coping with everyday stress, relationship challenges, a child’s health needs, a substance use disorder, or mental health issue, you can access:
You can get behavioral health services from Access Behavioral Health or Carelon Behavioral Health depending on where in Florida you live:
For our members in Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Okaloosa, Santa Rosa, Taylor, Walton, and Washington counties
For our members in all counties except Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Okaloosa, Santa Rosa, Taylor, Walton, and Washington counties
On March 1, 2023, Beacon Health Solutions changed its name to Carelon Behavioral Health. This change does not affect your benefits or appointments you have. To access services:
Virtual services are available.
Our members who are 18 and older (and meet eligibility criteria) can get no-cost support for mental and social health through Pyx Health. With Pyx Health’s easy-to-use app and friendly staff, you can:
If you get emergency care outside of our service area, we will make plans to transfer you to a hospital or provider in our plan’s network once you are stable.
Once you are in a safe place:
We can help you get a free mobile phone. Learn how: