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Behavioral health coverage

When you or your family members need a place to turn for mental health and/or substance use issues, our behavioral health services can help. As your healthcare partner, we want to make sure you get the care you need to be healthy, so you can focus on the days ahead.

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Behavioral health

From time to time, you may need to speak to a therapist or counselor if you:

  • Always feel sad
  • Do not feel like eating
  • Do not want to do the things that you used to enjoy
  • Feel helpless and worried during the coronavirus (COVID-19) pandemic
  • Feel worthless
  • Have parenting concerns
  • Have substance abuse (e.g., alcohol and/or drugs) problems
  • Have trouble in your marriage
  • Have trouble sleeping

As a Humana Healthy Horizons™ in Florida member you can:

  • Access many different types of behavioral health services that can help with issues you may face
  • Call a behavioral health provider for an appointment

Check out this list of 10 tips for emotional wellness, PDF opens in new window from the West Central Florida Mental Wellness Coalition.

Behavioral health services providers

Whether you are coping with everyday stress, relationship challenges, a child’s health needs, a substance use disorder, or mental health issue, you can access:

  • Behavioral health services
  • Care that may make a measurable difference in your life
  • Providers who focus on core principles of treatment and recovery

You can get behavioral health services from one of the following providers, depending on where in Florida you live:

Access Behavioral Health (Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Okaloosa, Santa Rosa, and Walton counties)

Beacon Health Options (All counties except Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Okaloosa, Santa Rosa, and Walton counties)

If you are thinking about hurting yourself or someone else:

  • Call 911
  • Go the nearest emergency room or crisis stabilization center, even if out of our service area

If you get emergency care outside of our service area, we will make plans to transfer you to a hospital or provider in our plan’s network once you are stable.

Once you are in a safe place:

  • Call your primary care provider (PCP) if you can
  • Follow up with your PCP within 24-48 hours

Coronavirus (COVID-19)

During the COVID-19 pandemic, we are committed to helping our members get the care and the information they need to feel protected. Find out more information about how to prevent COVID-19 and where to get ongoing updates.

Need a mobile phone?

We can help you get a free mobile phone. Learn how: SafeLink Mobile Phone Flyer (English and Spanish), PDF opens in new window

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Documents & forms

Find the documents and forms you need to manage your Humana Florida Medicaid plan, including your Member Handbook.