Use Web Tools to Request Preauthorizations for Radiology Services

Preauthorization requests for a Humana-insured patient’s diagnostic imaging (e.g., CT scan, MRA, MRI, nuclear stress test, PET scan and SPECT scan) are reviewed via Consult Online™(link opens in new window) by HealthHelp®, a nationally recognized benefit management organization.

Advantages of using Consult Online

  • No time spent waiting on the telephone
  • Access to the patient’s data quickly and accurately
  • Ability to review the patient’s past procedures
  • Drop-down menus to lead the user through the process
  • Ability to upload clinical data when requested
  • 24-hour-a-day availability
  • Ability to check the status of requests at any time

Using Consult Online is easy. To learn how to request, schedule and follow up on imaging services and treatment plans for Humana-insured patients with Consult Online, physicians and other healthcare providers can review this tutorial(link opens in new window).

For more information, please email Consult Online program support at RCSupport@HealthHelp.com or call 1-800-546-7092, 8 a.m. to 6 p.m. Central time, Monday through Friday. Physicians and healthcare providers also can contact program support for assistance with online authorizations, registration or to register for a webinar.