New to Ohio Medicaid? New to Humana Healthy Horizons® in Ohio? We can help you make the most of your health plan right away.
Resources for new Humana Healthy Horizons in Ohio members
Welcome to Humana Healthy Horizons in Ohio
We’re looking forward to getting to know you and make sure you get the care you need, so you can focus on the things you love. Below you’ll find:
- Health plan information
- Links to important documents and forms
- Information about MyHumana and Go365 for Humana Healthy Horizons®
Keep your contact information updated
Ohio Medicaid needs updated contact information for you, including your address, phone number, and email address. Otherwise, you may miss important updates about your health insurance and lose your coverage. To update your contact information, sign into your secure
Your Quick Start Guide
All members get a Quick Start Guide in the mail. This Quick Start Guide includes the information you need to make the most of your enrollment in Humana Healthy Horizons in Ohio. All members also get a member ID card in the mail. Your ID card will arrive separate from your Quick Start Guide.
We hope you find the information in your Quick Start Guide helpful. If you misplace your Quick Start Guide, don’t worry. You can find a link to it below.
Your Member Handbook
Your Member Handbook has information about
- Your health coverage
- Humana Healthy Horizons in Ohio
- The information you need as a Humana Healthy Horizons in Ohio member
You can access your Member Handbook:
- Online
2025 Humana Healthy Horizons in Ohio Member Handbook – English
2025 Humana Healthy Horizons in Ohio Member Handbook – Spanish - By calling Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time, and asking for us to send you a print copy of the Member Handbook
Help us get to know you
We can provide better care when we know more about you. You can help by filling out and sending back to us a Health Risk Assessment (HRA).
The HRA is a list of health questions. Your answers can help us get to know you and make sure you get the care and support you need.
Please write your first and last name on each page before sending us your completed HRA.
You also can complete your HRA by:
- Using the
Go365 for Humana Healthy Horizons app - Activating your MyHumana account and completing and submitting the HRA online (available on desktop only), or
- Calling us at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.
Earn $25 in rewards through Go365 for Humana Healthy Horizons if you complete your HRA during the first 90 days of enrollment in Humana Healthy Horizons in Ohio. This reward is available to all members.
Key documents and forms
Do you have a medical condition, like diabetes? Tell us on the Continuity of Care Form so we can share that information with your providers and make sure you get the care you need.
If you change providers, the Consent for Release of Protected Health Information Form will allow us to send your medical records to your new provider.
Our
MyHumana
MyHumana is an online member dashboard where you can find plan information and other tools to manage your plan. Registering:
- Is easy
- Takes only a few minutes
- Download and print a copy of your member ID card in the ID card center
- Select and change your primary care physician
- Set your communication preferences (e.g., you can get messages by email, text, or phone)
- Chat with Member Services
When creating your MyHumana account, you’ll be prompted to enter your Member ID. Your Member ID card includes your Member ID number. It is a number that begins with the letter H. Your Member ID card lists your Member ID as your Plan ID. Use this number when activating your online profile.
Go365 for Humana Healthy Horizons
Go365 for Humana Healthy Horizons is a wellness program that offers you the opportunity to earn rewards for taking healthy actions. Humana Healthy Horizons in Ohio members can participate in Go365 for Humana Healthy Horizons. It is easy to participate in healthy activities and earn rewards through our Go365 for Humana Healthy Horizons wellness program.
Download the Go365 for Humana Healthy Horizons app from the
Health and wellness
We want you to achieve your best physical, mental, and emotional health, so you can focus on the things you love. Humana Healthy Horizons in Ohio members have access to
Use our
To use our online Find a Doctor tool go to Humana.com/FindaDoctor.
Enter your ZIP code, select Medicaid as your coverage type, and select Network from the drop-down menu.
You can then search by the name of the doctor or facility, specialty, such as cardiology, or a condition such as ear infection.
You also can choose All and type any text into the search.
Then click Search.
Click Update my search to search for something else.
If you need help finding and choosing a doctor, call the number on the back of your enrollee ID card to speak with an Enrollee Services representative.
Humana Healthy Horizons in Ohio
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