Your primary care provider

Your PCP (sometimes called a family doctor or practitioner) typically is:

• A pediatrician
• A provider providing internal medicine services
• A provider who specializes in family medicine or who has a general practice
• A provider group practice
• An advanced practice nurse
• An advanced practice nurse group that specializes in a specific type of care (e.g., OB-GYN care)
• An individual provider

Your PCP will work with you to direct your healthcare and:

• Give you checkups (usually once a year, for people 3 and older)
• Give you necessary immunizations (shots)
• Treat most of your routine healthcare needs

Your PCP may send you to other providers or specialists, or admit you to a hospital, if needed.

You can reach your PCP by calling the PCP’s office. Your PCP’s name and telephone number are printed on your member ID card.

Use our Find a Doctor service to find a doctor who can serve as your PCP

You can change your PCP when you need to. Please make sure we know the name of your PCP. If you try to get primary care services from a doctor we don’t have on file as your PCP, the doctor:

• May not see you
• May ask you to call and update us before you can get the services

To change your PCP:

• Call Member Services
• Let us know you want to change your PCP and who you want as your PCP

We will update your records and send you a new member ID card.

You can change your PCP as needed.