Provider self service

Provider self-service online

Humana is retiring its secure online provider portal on Oct. 3, 2018.

To access the most up-to-date tools for working with Humana online, please use the Availity Provider Portal. With Availity, you can:

  • Check patient eligibility and benefits.
  • Submit or manage authorizations and referrals.
  • Review claim status.
  • Submit medical records.

As a multipayer portal, Availity allows you to interact securely with Humana and other participating payers without the need to use multiple systems or remember different user IDs and passwords for each payer.

Switch to Availity now

To request an Availity user ID and access to specific tools, contact your organization’s Availity administrator.

If you do not know your Availity administrator, begin the online registration form (link opens in new window). If an account already exists for your organization’s tax identification number, the form results will give you a contact number and customer ID to help identify your administrator.

If your organization does not have an account and you are designated as your organization’s administrator, use the online registration form to set up your account (link opens in new window).

Training opportunities

Join a Humana eBusiness consultant for an overview of the Availity Portal and Humana-specific tools. View the webinar schedule to sign up for training.

Help is available

For help with registration, call Availity Client Services at 1-800-AVAILITY (1-800-282-4548). Assistance is available Monday through Friday from 8 a.m. to 7 p.m. Eastern time (excluding holidays).

For more information, review frequently asked questions about Humana and the Availity Portal.

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