During this unprecedented time, please know that we are doing our best to support our communities, our members and the healthcare providers caring for them. To date, Humana has taken numerous actions to ensure the members we serve can access care, while promoting social distancing and minimizing potential exposure to COVID-19.
For information on the benefit and process updates, visit the provider COVID-19 home page. As more guidance becomes available and Humana continues to reevaluate processes and policies in light of the COVID-19 public health emergency (PHE), information and resources on this site will be updated. We encourage you to visit regularly.
Recent telehealth changes and their impact on Medicare Advantage (MA) quality
To support providers with caring for their Humana patients while promoting both patient and provider safety, Humana has expanded the scope, reimbursement rules and channels for telehealth services. For patients who had yet to complete their Annual Wellness Visit (AWV), you can perform these visits via telehealth.
On this page, we have provided a table that highlights how MA quality measures can be addressed via telehealth, as well as with in-home test kits. You will see that during these visits you can satisfy a number of measures and positively impact the performance of others by discussing them with your patients.
Please visit www.Humana.com/provider/coronavirus/telemedicine for more information including frequently asked questions we have received regarding these changes.
If there are additional ways we can support you and your practice, please:
- Contact your Humana representative
- Call our Provider Relations department at 1-800-448-6262, 8 a.m. – 8 p.m. Eastern time, or
- Send an email to AskStars@humana.com
2 Can be satisfied when a returned hemoglobin A1c (HbA1c) test kit results of 9% or less
3 Prescription written at the time of care may and will only satisfy the associated measure when the record indicates the generic name (or brand name), strength/dose, route and date when the medication was dispensed or shipped to the member, and a prescription claim billed through Humana is present.