For consistency and to reduce confusion, all new Humana claims will be assigned a 15-digit claim number. Previously, claims were assigned either a nine- or 15-digit number by Humana’s system.
This change will begin Feb. 5, 2018, and only effects the length of the claim number. There will be no change to processing rules or procedures for claims as a result of this change.
Please note: Claims with nine-digit claim numbers will still be valid as they are processed.